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Solugenix Corp
Grand Rapids, MI | Full Time
$54k-68k (estimate)
2 Days Ago
Desktop support specialist
Solugenix Corp Grand Rapids, MI
$54k-68k (estimate)
Full Time | Insurance 2 Days Ago
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Solugenix Corp is Hiring a Desktop support specialist Near Grand Rapids, MI

Overview

Desktop Support Specialist - Field Technician (Storm Support) $20 / hr - $24 / hr Grand Rapids, MI Contract to possible hire

Job ID 2024-9722

Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI.

Responsibilities :

In-field technical support of Panasonic Toughbook or similar and supporting infrastructure including docks, stands, wiring harnesses, and a 12-volt system.

Knowledge of Inverters / RAM Mounts / Adapters / Multimeter a plus).

  • Software installation and troubleshooting including Windows 10 / 11, (MDM experience a plus, ADMS or Clicksoft).
  • L2 support for MDT devices (Hardware / Troubleshooting, mobile tablet, or rugged PC experience a plus).
  • Storm supports round the clock and supports the MDT hotline during Storm for priority response.
  • Provide support 24 hours (12-hour shifts during active storms) DTE has reduced # of severe power outages and length of outages this year and wants to continue that trend, but OT is possible anytime that occurs).
  • Travel and On-demand Dispatch / preventive maintenance as part of the job requirement.

About the Client :

Our client is a nationwide IT Service provider for many fortune 500 companies.

About Solugenix :

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.

The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.

We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.

In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.

We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Socialize this job opportunity to a friend, colleague, or family member :

Last updated : 2024-05-13

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$54k-68k (estimate)

POST DATE

05/14/2024

EXPIRATION DATE

08/11/2024

WEBSITE

solugenix.com

HEADQUARTERS

OAK BROOK, IL

SIZE

200 - 500

FOUNDED

1969

TYPE

Private

CEO

RANDALL JONES

REVENUE

$50M - $200M

INDUSTRY

Insurance

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The following is the career advancement route for Desktop support specialist positions, which can be used as a reference in future career path planning. As a Desktop support specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support specialist. You can explore the career advancement for a Desktop support specialist below and select your interested title to get hiring information.

If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Specialist job description and responsibilities

Desktop support specialists often deal with clients who are having trouble with their systems.

04/15/2022: Petaluma, CA

Documents technical support procedures and maintaining customer records.

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Desktop Support Specialists keep computer networks running efficiently for their organization.

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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.

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Desktop support specialists maintain computer networks and provide technical help to computer users.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Specialist jobs

Attend Customer service, customer support, and customer experience training.

02/01/2022: Carson City, NV

Gain experience with operating systems.

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Experience in technical support positions is a plus.

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Practice fixing common computer problems.

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Use past security breaches as learning examples.

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Step 3: View the best colleges and universities for Desktop Support Specialist.

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